Frequently Asked Questions

We have partnered with Seerbit, a pan-African payment platform, to allow you to buy airtime at discounts for any valid Nigerian phone number on MTN, Glo, Airtel and 9-mobile networks.

You need to create and fund at least one wallet (USD, GBP, or NGN) on the Kyshi app to be able to purchase airtime with Kyshi Connect. 

If you purchase with your NGN wallet, you will be debited the value of the airtime in Naira. But if you are purchasing with your GBP or USD wallet, you will be debited in the equivalent currency at Kyshi's rate. So you need not to worry about rates and costs if you are buying airtime with a USD or GBP wallet.

How To Buy Airtime On Kyshi With Your Kyshi Wallet 

Follow these steps to buy airtime on Kyshi with your Kyshi wallet:

• Select the mobile service provider - MTN, Glo, Airtel or 9-mobile

• Provide the Nigerian phone number to be credited either by input or by selecting from your contact list (permission required)

• Provide the top up amount either from the pre-selected options or by input (maximum amount is N200,000 or the equivalent in GBP/USD based on the Kyshi rate; you will see the NGN equivalent while inputting the GBP/USD value)

• Checkout by confirming the details and providing Kyshi PIN  (Total to pay may be less than topup amount based on discount as a Kyshi Connect product).

The provided Nigerian phone number would be credited with the top up amount instantly.

Note that you can purchase airtime on Kyshi with any of your Kyshi wallets.

If you experience any issue, please contact Kyshi Support.

We have partnered with Seerbit, a pan-African payment platform, to allow you to buy internet data at discounts for any valid Nigerian phone number on MTN, Glo, Airtel and 9-mobile networks.

You need to create and fund at least one wallet (USD, GBP, or NGN) on the Kyshi app to be able to purchase internet data with Kyshi Connect. 

If you purchase with your NGN wallet, you will be debited the value of the internet data in Naira. But if you are purchasing with a GBP or USD wallet, you will be debited in the equivalent currency at Kyshi's rate. So you need not to worry about rates and costs if you are buying internet data with a USD or GBP wallet.

How To Buy Internet Data With Your Kyshi Wallet 

Follow these steps to buy mobile data on Kyshi with your Kyshi wallet:

• Select the mobile service provider - MTN, Glo, Airtel or 9-mobile

• Provide the Nigerian phone number to be credited either by input or by selecting from your contact list (permission required)

• Select from a dropdown the preferred data plan offered by the provider

• See the price for the data plan (You will see the GBP/USD equivalent if you are not paying with your NGN wallet)

• Checkout by confirming the details and providing Kyshi PIN  (Total to pay may be less than topup amount based on discount as a Kyshi Connect product).

The provided Nigerian phone number would be topped up with the data bundle instantly.

Note that you can purchase internet data on Kyshi with any of your Kyshi wallets.

We have partnered with roHealth, a health tech company, to allow you to buy affordable HMO plans for anyone within Nigeria.

You need to create and fund at least one wallet (USD, GBP, or NGN) on the Kyshi app to be able to purchase a health plan on the Kyshi app and get access to hospitals within Nigeria.

If you purchase with your NGN wallet, you will be debited for the value of the internet data in Naira. But if you are purchasing with a GBP or USD wallet, you will be debited in the applicable currency at Kyshi's rate. So you need not to worry about rates and costs if you are buying HMO plans with a USD or GBP wallet.

How To Subscribe To Health Plans On Kyshi With Your Kyshi Wallet 

Follow these steps to subscribe to health plans on Kyshi with your Kyshi wallet:

• View all healthcare plans provided by the 20+ HMOs (these can be filtered by plan type - Individual or Family - and location - the 36 states in Nigeria & the FCT)

• Select the preferred health plan to see the details of the plan (the HMO provider, the services covered, the hospitals covered and the subscription type)

• Search for and select preferred hospitals

• Select subscription plan (month or annual) and provide details of the beneficiary (name, gender, contact details, etc)

• View and select wallet to pay from

• Checkout by confirming the details and providing Kyshi PIN.

The Kyshi user will get an email with the confirmation details and instructions on how to enrol on the roHealth mobile App.

Note that you can subscribe to health plans on Kyshi with any of your Kyshi wallets.

Log into the Kyshi app to get an affordable health plan.

You know how daunting and exhausting subscribing for cable TV in Nigeria at the bank or operator’s office can often be, right? Sometimes, you still get stuck and delayed even when you opt for online vendors to complete your subscriptions. 

But with Kyshi, you can instantly pay for cable TV from wherever you are with your NGN and GBP wallet on the Kyshi App. And yes, get cashback (2%).

See how to subscribe for DSTv, GoTv & Startimes on Kyshi;

1. Select the TV service provider - DSTV, GOTV or Startimes

2. Select wallet to pay with - GBP or NGN

3. Provide the Smart Card Number which will be validated to return the name.

4. Select from a dropdown the subscription package

5. See the price for the subscription plan 

6. Checkout by confirming the details and providing Kyshi PIN

7. Once successfully confirmed, your subscription will be renewed instantly.

Sometimes the total pay may be less than the topup amount based on discount as a Kyshi Connect product. Also, you can subscribe for cable TV on Kyshi with any of your Kyshi wallets. Make your next cable TV subscription on Kyshi and get cashback.

What could be more enjoyable than paying your electricity bills with ease, speed, and getting some money back, as against the traditional way of visiting the bank or the Disco’s office? Yes we have online vendors who support completing these payments, but they too often take forever to send your Meter recharge code.

However, with Kyshi, you can pay your electricity bills from the comfort of anywhere with your NGN or GBP wallet. And yes, get cashback (0.5%) every time.

To pay for Prepaid Electricity on Kyshi, simply;

1. Select wallet to pay with - GBP or NGN.

2. Select the electricity service provider - AKEDC, EKEDC, IKEDC, etc.

3. Select the Meter package - Prepaid.

4. Provide the Meter number to be credited which will be validated to return the name.

5. Provide the top up amount either from the pre-selected options or by input (The minimum amount is ₦500

6. Checkout by confirming the details and providing your Kyshi PIN.

7. You will get the generated token via mail immediately to top up your metre.

Sometimes the total pay may be less than the topup amount based on discount as a Kyshi Connect product. Also, you can subscribe for cable TV on Kyshi with any of your Kyshi wallets. Make your next cable TV subscription on Kyshi and get cashback.

At Kyshi, we are committed to helping Africans easily transact and perform activities to improve their wellbeing. In a bid to fulfil this vision, we have partnered with Shiip, a global shipping solution to help you send items to anywhere in the world. This allows you to support your loved ones and do business quickly and more conveniently.

How To Ship Items Globally With Kyshi

The first criterion for shipping items on Kyshi is to create a Kyshi account. You can set up your own Kyshi account in a few minutes. Then you proceed to activate an NGN/GBP wallet on the App and fund it.

Now, you can ship your desired item easily. See how to ship items on Kyshi;

1. Log into the Kyshi App, click “Kyshi Connect” and select “Shipping.”

2. Select International shipping or Local delivery.

3. Enter the pickup location with your First Name, Last Name, Email Address, and Phone Number.

4. Enter the item’s destination with the recipient’s First Name, Last Name, Email Address, and Phone Number.

5. Click “Add item” and provide details on the item you want to ship by entering every detail requested of the package, including the description, shipping category, quantity, weight, etc.

6. Proceed to confirm the shipping summary and choose a wallet to pay with - GBP or NGN.

7. Choose a suitable courier provider and complete the transaction.

Once done, you will receive a message in-app and via email indicating that your shipment order is successful. You can also check your recent shipments in the app.

FAQs

1. Can I View My Shipments On The Kyshi App?

To view your shipments on the Kyshi app,

1. Log into the app and click on Kyshi Connect.

2. Select “Shipping” to see the last 3 recent shipments. Click anyone to see its details or “See More” to view others.

2. Can I Cancel A Shipment On The Kyshi App?

You can cancel any shipment and get a full refund on the app, so far your order is still on the “Pending” status. To cancel your shipment on the Kyshi app;

1. Open Kyshi Connect and select “Shipping”

2. Select the shipment and click “Cancel Shipping”

The shipment status will change from “Pending” to “Cancelled” and you will get a refund.

3. What Is The Service Charge For Shipping?

The service charge for shipping on Kyshi is £5/$5/CAD $5/N5,000 on orders £50/$50/CAD 50/N50,000 or less in value. However, for orders greater in value, the service charge is 10%.

4. Is There Cashback For Shipping On Kyshi?

You will always get a 5% cashback on Kyshi whenever you ship items with Kyshi. You will get the cashback once the shipping status reads “Complete”.

5. Can I Track My Shipment On The Kyshi App?

Yes, once your shipping order is confirmed, you will receive a tracking number via email from our partner; Shiip, with details on how to track your package delivery.

6. Do I Need A Wallet To Ship On Kyshi?

Yes, you need to have at least one funded active wallet to order and pay for shipping of any item. Once you pay, you will be debited at Kyshi’s rate.

7. Is Shipping On Kyshi Limited To Nigeria And The UK?

No. Shipping on Kyshi is not limited to just Nigeria and the UK. With Kyshi, you can ship from 21 countries directly into Nigeria and from Nigeria to over 220 countries.