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Yes, every customer must have their own individual Kyshi account to create or accept offers on the Kyshi Marketplace.
The name on your Kyshi account must be your full legal name as it appears on your government-issued ID.
If you made a mistake when registering (e.g. your name is misspelt), please reach out to us via support@kyshi.co. We are always happy to help!
The date of birth on your Kyshi account must be your real date of birth as it appears on your government-issued ID.
If you made a mistake when registering (e.g. you mistyped your date of birth), please reach out to us via support@kyshi.co. We are always happy to help!
The address on your Kyshi account must be your full residential address. To change your phone number or home address, log in to the Kyshi app and go to My Account details.
If you no longer have access to the phone number on your records, please reach out to us via support@kyshi.co. We are always happy to help!
Your country of residence on your Kyshi account must be the country you currently live in. You cannot change this unless you have permanently moved to a different country.
If you have moved to a new country or made a mistake when registering (e.g. you chose the wrong country) please reach out to us via support@kyshi.co. We are always happy to help!
If you cannot remember your account password:
1. Go to Login on the Kyshi App
2. Click on ‘Forgotten password?
3. You will be redirected to a page for you to enter your email address
4. Once you fill in your email address, you will receive an email containing a password reset link
5. Click on the link and reset your password.
When you first use the Kyshi app on Android or iOS, you will be asked to set up a PIN to secure your account. If you have forgotten the PIN:
1. Open the app and click on “Profile”
2. Go to “Login & Security”
3. Click “Change Pin”
4. You will be prompted to select a new PIN
We only permit one account per customer for now. However, depending on your residence, you can have multiple currency wallets accessible in one account.
Oh, the things we wish we could have now!
But, for now joint accounts or multiple account holders are not possible. Each customer must create their own individual account. We need to be able to check the identity of every individual who uses Kyshi.
We hope you change your mind though but to disable your Kyshi account, contact us on support@kyshi.co. And if it’s inevitable, we hope you come back and we can help reactivate your account too.
Kyshi is legally required to keep full records of our customers’ transaction histories. This means we cannot remove or delete transaction history entries.
Kyshi has put in place effective and transparent procedures for the reasonable and prompt handling of complaints in line with extant regulatory complaint handling rules.
We sincerely apologize for any inconvenience we may have caused you. If you are experiencing an issue, please feel free to contact us via any of the following means and we will do our best to resolve the issue immediately:
We will acknowledge your complaint via email and ensure that it is resolved as quickly as possible. You will receive a response from us which will contain the reason for our decision and ensure that you are treated fairly. We may request additional information where necessary, in order to fully resolve your complaint. We will investigate your complaint in a fair and transparent manner in line with our terms and conditions.
What happens if you are not satisfied with our response?
If you are not satisfied with our decision, you may appeal and ask us to look further into the case for you. In this case, a senior manager will have to re-examine your complaint and we will communicate the outcome to you.
If you are still not happy with the final decision, you can forward your complaint to the Ombudsman or consumer protection agency depending on your location.
Customers in Nigeria
In Nigeria, you can make a complaint to the Federal Competition & Consumer Protection Commission (FCCPC). Please find the FCCPC contact details below for the submission of your complaint:
Customers in the United Kingdom
In the United Kingdom, you can make a complaint to the Financial Ombudsman Service (FOS). Please find the FOS contact details below for the submission of your complaint:
You have 6 months to make a complaint after we send you a final response.
Customers in the United States
In the United States, you can make a complaint to the Consumer Financial Protection Bureau (CFPB). Please find the CFPB contact details below for the submission of your complaint:
We apologise for any inconvenience we may have caused. Please chat with us on the website below or WhatsApp or email us at support@kyshi.co. We’ll do our best to resolve the issue immediately.
Customers in the United Kingdom
In the United Kingdom, you can make a complaint to the Financial Ombudsman Service (FOS). Please find the FOS contact details below for the submission of your complaint:
· Online: www.financial-ombudsman.org.uk
· Email: complaint.info@financial-ombudsman.org.uk
· Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
· Phone: 0800 023 4 567 (toll-free), 0300 123 9 123 (Calls to this number cost no more than calls to 01 and 02 numbers). The phone lines are open between 8:00 am – 5:00 pm (GMT), Monday to Friday, and 9:00 am – 1:00 pm (GMT) on Saturdays.
If you live in the UK and are not satisfied with our final response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). You may be asked for a reference number or for details of your correspondence with Kyshi, you can use admin@kyshi.co as our email address.
Here is how to change your display picture in the app:
Log into the app
Click on your profile at the bottom right of your screen
Select “Show Profile” and click on the image icon to change your display picture
Your Passcode on Kyshi is a 6-digit set of numbers that keeps your account more secure and allows you to access it more easily, compared to passwords.
Here’s how to create a passcode on Kyshi: 1. Login to the Kyshi App↗ with your current password, 2. Once logged in, you’d be directed to set your 6-digit Passcode 3. Confirm your 6-digit Passcode 4. Sign In with Passcode
If you can’t remember your current password, 1. Click “Forgot password” 2. You will be required to verify Email with OTP 3. Once verified, set your 6-digit passcode 4. Confirm Passcode 5. Sign In
Tip: Please note these when creating your passcode: 1. Enter your email in small caps to avoid errors 2. Ensure that you choose a secure combination of numbers as your passcode 3. Allow the Kyshi app to access your location to avoid being stuck at login
See how to view your transactions on the Kyshi app.
Log into the Kyshi app
Click on any of your wallets to see your transaction history
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All rights reserved. © 2021 Kyshi.
Kyshi Ltd is a UK-incorporated Company with Registration Number (RC. 09736920).
Kyshi is a Distributor of PayrNet, an Electronic Money Institution, authorised
and regulated by the Financial Conduct Authority with reference number 900594.
Database rights protect data on Kyshi website(s) (including pricing data).
85 Great Portland St ,London, W1W 7LT, United Kingdom
21 Akin Ogunlewe Street, Victoria Island, Lagos, Nigeria
3790 El Camino Real, Unit #503, Palo Alto, CA94306
All rights reserved © 2021 Kyshi
